Shipping & Payment Information
We ship your package to Germany and Europe with DHL or UPS.
After receipt of payment or order confirmation, the goods will be shipped within 2-3 business days.
For a larger order quantity - from 1m² / product - the delivery time may be differ.
In general, the following delivery times apply:
National Shipping (GER): 1-2 business days
International Shipping: 3-4 business days
Please note that there may be unforeseen delays after delivery to our shipping service provider. This is especially true for international deliveries.
If your package does not arrive within the delivery times mentioned above, we have the following options to intervene in the shipping process:
- Runtime complaint (after 5 workdays without scan / booking)
- Search request (after 10 workdays without scan / booking)
In case of incorrect addressing, the package will be automatically returned to us. The costs for the return or new shipment must be reimbursed.
Packaging & Storage Note
Due to extreme temperature fluctuations in the delivery (especially in the winter months) of our products, there is a risk of oxidation due to condensation. Therefore, special precautions should be taken when storing in your house. We assume no liability for this.
Overview Shipping Costs
International Shipping Zone 1 - Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic
International Shipping Zone 2 - Bulgaria, Estonia, Finland, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Hungary, Cyprus
|Bulky Goods (only Germany)||35,90 €|
|Shipping costs forwarding (only Germany)||65,90 €|
|Pick up in the warehouse - Pick up your goods directly in our warehouse in Teublitz-Münchshofen.||-|
|Delivery to Switzerland |
For deliveries to Switzerland we recommend to use the service of MeinEinkauf.ch. All information can be found at MeinEinkauf.ch. All customs formalities and the delivery to your front door takes over then for a small fee MeinEinkauf.ch. You receive your goods quickly, customs clearance and cheap.
You transfer the due amount to our account. In order to be able to allocate your transfer correctly, you indicate your order number in the purpose of use. Only after receipt of money, your package will be shipped.
You pay quickly, easily and conveniently with PayPal.
PayPal (Plus) "WITHOUT PAYPAL ACCOUNT"
With PayPal (Plus) you can choose between:
- Credit Card (VISA / American Express / Mastercard)
- SEPA direct debit
- Purchase on account (up to € 1,500 basket of goods, only Germany)
For business customers and public institutions from Germany and Austria you have the opportunity to pay by invoice. After entering and checking your VAT identification number, we will release you as a business customer. You can find more information on our homepage.
Sofortbanking by klarna
From Belgium, Germany, Italy, Netherlands, Austria, Poland, Spain and Great Britain you can buy from us via Klarna (Sofort GmbH.